1. Introduction
Svaey is a brand operated by SE-OSIJEK d.o.o. We are committed to protecting your privacy and handling personal information in a transparent, responsible, and secure manner.
This Privacy Policy applies to visitors of our website, people who contact us by email, users of our AI assistant, and current or prospective clients who communicate with us about our services.
2. Data Controller
The data controller responsible for the processing of personal data is:
SE-OSIJEK d.o.o.
OIB: 18925135252
Ulica Andrije Hebranga 51A
31000 Osijek
Croatia
Privacy contact: contact@svaey.com
3. Information We Collect
We may collect the following categories of information:
- Information you voluntarily provide through email communication.
- Information submitted through our AI assistant or chatbot.
- Technical information such as IP address, browser type, device information, timestamps, and server logs.
- Information necessary to respond to inquiries, discuss projects, or arrange consultations.
We do not currently use Google Analytics, Meta Pixel, or similar advertising tracking technologies.
4. How We Use Information
We use collected information to:
- Provide, operate, and improve our website and services.
- Respond to inquiries and business communication.
- Schedule consultations or business meetings.
- Maintain platform security and prevent abuse.
- Diagnose technical issues and improve system reliability.
5. AI Assistant and Chat Data
When interacting with our AI assistant, messages may be processed and temporarily stored to generate responses, maintain conversation context, and improve service reliability.
Chat interactions may be logged on our servers for operational, security, troubleshooting, and quality assurance purposes.
Users should avoid sharing sensitive personal information, confidential business information, passwords, financial account details, or other highly sensitive data through the chatbot.
6. Legal Basis for Processing
Where the General Data Protection Regulation applies, we process personal data based on:
- Legitimate interests in operating, securing, and improving our services.
- Performance of a contract or pre-contractual business communication.
- Compliance with legal obligations.
- User consent where required.
7. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, security, operational, and business requirements.
Server logs and chatbot records may be retained for security, monitoring, troubleshooting, and service improvement purposes.
8. Third-Party Services
Our services may rely on trusted third-party providers for infrastructure, hosting, communication, and AI processing.
These providers may process information solely for the purpose of delivering requested services and under appropriate contractual and security safeguards.
9. International Data Transfers
Because we operate globally and may use international service providers, personal data may be processed outside the European Economic Area.
Where applicable, appropriate safeguards are implemented to protect personal data in accordance with GDPR requirements.
10. Security Measures
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage can be guaranteed to be completely secure.
11. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of personal data.
- Restrict or object to processing.
- Request data portability.
- Withdraw consent where processing is based on consent.
Requests may be submitted to contact@svaey.com.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page together with the revised effective date.