1. Introduction
These Terms of Service govern your access to and use of the Svaey website, communications, AI assistant, and related digital services.
By using our website or contacting us, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
2. Operator
Svaey is operated by:
SE-OSIJEK d.o.o.
OIB: 18925135252
Ulica Andrije Hebranga 51A
31000 Osijek
Croatia
Contact: contact@svaey.com
3. Our Services
Svaey provides digital services related to AI automation, customer workflows, outreach infrastructure, and conversion focused digital experiences.
Information on our website is provided for general informational and commercial purposes. Specific project scope, pricing, deliverables, and timelines are agreed separately in writing.
4. Website Use
You agree not to misuse the website, interfere with its normal operation, attempt unauthorized access, or use the website for unlawful, harmful, misleading, or abusive activity.
We may restrict access to the website or AI assistant if we detect abuse, spam, security threats, or suspicious activity.
5. AI Assistant
The Svaey AI assistant is provided to answer general questions, assist with service inquiries, and help users request contact or consultation.
AI-generated responses may be incomplete, inaccurate, or outdated. They do not constitute legal, financial, technical, or professional advice.
Users should avoid sharing confidential, sensitive, financial, medical, legal, or security-critical information through the AI assistant.
6. Business Communication
Contacting us by email or through the AI assistant does not automatically create a client relationship, partnership, or contractual obligation.
A business relationship is created only when agreed separately in writing by the parties.
7. Intellectual Property
Unless otherwise stated, the Svaey website, brand elements, text, layouts, design, graphics, and other materials are owned by or licensed to SE-OSIJEK d.o.o.
You may not copy, reproduce, modify, distribute, or commercially exploit website materials without prior written permission.
8. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the content, security, policies, or practices of third-party websites.
9. Disclaimers
The website and AI assistant are provided on an “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that all information will be complete, accurate, or current.
We may update, suspend, or modify parts of the website or services at any time.
10. Limitation of Liability
To the maximum extent permitted by applicable law, SE-OSIJEK d.o.o. shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from use of the website, AI assistant, or general information provided through them.
11. Governing Law
These Terms are governed by the laws of the Republic of Croatia, unless mandatory consumer protection or other applicable laws provide otherwise.
12. Changes to These Terms
We may update these Terms from time to time. Updated versions will be published on this page together with the revised effective date.
13. Contact
For questions about these Terms, contact us at contact@svaey.com.